FAQ & Troubleshooting

Basic question during installing the app that you could meet and also provide some solution to fix the installing issues

Can I release the app to both iOS and Android?

Yes, as this is made by React Native framework which support to release for both iOS and Android, please discover more the framework from https://facebook.github.io/react-native/docs/getting-started.html

Does it include a full source code package and easy to customize?

Yes, you will get the full source code package and also the free Wordpress plugins.

Will I get the free upgrade on next coming version?

Yes, you will get the free upgrade with more awesome features coming, please follow the changelogs to see the detail update. You will get the notification email for new version update on stores.

Resolve issue "Could not connect to development server"?

First, make sure you have run "yarn install" or "npm install" to create the node_modules folder

Then, try the press Ctrl+R (Window) or Command+R (MacOS) to reload the project on the simulator. We will able to see the Building Javascript bundle..xxx% at bottom of the simulator.

Fix "CFBundleIdentifier", Does Not Exist" ?


Installing build/Build/Products/Debug-iphonesimulator/mobile.app
An error was encountered processing the command (domain=NSPOSIXErrorDomain, code=2):
Failed to install the requested application
An application bundle was not found at the provided path.
Provide a valid path to the desired application bundle.
Print: Entry, ":CFBundleIdentifier", Does Not Exist
      throw err;

Error: Command failed: /usr/libexec/PlistBuddy -c Print:CFBundleIdentifier build/Build/Products/Debug-iphonesimulator/mobile.app/Info.plist
Print: Entry, ":CFBundleIdentifier", Does Not Exist

    at checkExecSyncError (child_process.js:470:13)
    at Object.execFileSync (child_process.js:490:13)
    at _runIOS (runIOS.js:91:34)
    at runIOS.js:24:5
    at tryCallTwo (/Users/astiefel/workspace/bosspayments/mobile/node_modules/promise/lib/core.js:45:5)
    at doResolve (/Users/astiefel/workspace/bosspayments/mobile/node_modules/promise/lib/core.js:200:13)
    at new Promise (/Users/astiefel/workspace/bosspayments/mobile/node_modules/promise/lib/core.js:66:3)
    at Array.runIOS (runIOS.js:23:10)
    at Object.run (/Users/astiefel/workspace/bosspayments/mobile/node_modules/react-native/local-cli/cli.js:86:13)
    at Object.<anonymous> (/usr/local/lib/node_modules/react-native-cli/index.js:88:7)

1/ Root cause: missing React library or facebookSDK

Step 1: run: yarn setup (only for Mac OS, on window you should run yarn install)

Step 2: Open zapes.xcworkspace select Product/Schema/Edit Schema, then click + button to find React and add it to top of the list, make sure the Parallelize Build is uncheck and the React should be on top

(Other solution is select the React from the list and click build again)

2/ Or check this scenario:

Open Project in Xcode

If Xcode > 9 run command react-native upgrade (this overwrites all your iOS configurations, use with caution!)


1.Go to File -> Project settings

2.Click the Advanced button

3.Select "Custom" and select "Relative to Workspace" in the pull down

4. Configure:

- set the products path to 'build/Build/Products'

- set the intermediates path to 'build/Build/Intermediates'

5.click done.


Installing an Android simulator with Genymotion and creating new VM could cause the issue with the sound driver and it's could not be started?

The images could not be recognized when building on real device.

Solution: you should generate the Bundle JS file, run following

react-native bundle --minify --entry-file index.ios.js --platform ios --dev false --bundle-output .\/ios\/main.jsbundle --assets-dest .\/ios The SDK directory /Users/minh/Library/Android/sdk does not exist

Solution: This could be fixed by changing the sdk.dir to your Android SDK folder, on Window this local.properties could be deleted and it will auto generated.

Missing Facebook library (on Mac)

Solution: Download the SDK and unzip the archive to ~/Documents/FacebookSDK

Need more support?

Before opening a ticket, please ensure the following is installed on your environment:

  • Install React Native.

  • Install XCODE for Mac only.

  • Install Android Studio and Genymotion (Free)

  • Install Team Viewer (Click here)

After all the above is done, please open a ticket in ​https://zinisoft.net/contact-us and we will schedule a time for support.

Please note that our support could take 2 working days based on the queue list.

We will be publishing awesome updates in the next version, so please share your views via the above link.

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